Grievance Redressal Policy – HR Governance & Employee Relations Policy UAE

Grievance Redressal Policy – HR Governance & Employee Relations Policy (UAE)

The Grievance Redressal Policy is a professionally structured HR governance document designed to ensure that employee concerns and complaints are addressed promptly, fairly, and confidentially through a well-defined escalation mechanism.

This policy establishes a clear grievance handling structure, including the role of the Grievance Manager, Grievance Redressal Committee, and escalation authorities. It defines step-by-step grievance resolution procedures, timelines, confidentiality safeguards, and protection against retaliation.

By implementing this policy, organizations foster open communication, employee trust, workplace harmony, and strong industrial relations, while ensuring consistency and accountability in grievance handling.

🔹 Why This Policy Is Important

• Builds employee trust and confidence in management
• Ensures fair, transparent, and timely grievance resolution
• Prevents escalation of workplace conflicts
• Promotes a positive and grievance-free work culture
• Strengthens HR governance and compliance

🔹 Ideal For

• Startups & MSMEs
• Corporate organizations
• Manufacturing, IT, Construction & Service sectors
• HR & Admin departments
• Organizations focused on employee relations & culture

🔹 Key Coverage Areas

✔ Statement of commitment to fair grievance handling
✔ Objectives and scope of grievance redressal
✔ Grievance Manager & Committee structure
✔ Department-level and escalated grievance resolution steps
✔ Defined timelines for resolution
✔ Confidentiality and non-retaliation assurance
✔ Counselling and employee guidance
✔ Reporting, monitoring & management review
✔ Policy amendment and periodic review

📂 Format: Editable (Word / PDF)
📥 Access: Instant download after purchase
🛠 Customization: Easily adaptable to organization size and structure

👉 An essential HR policy for maintaining trust, transparency, and healthy employee relations.